Purpose/Objective The primary purpose of this position is to assist customers by providing them with the highest level of support. To accomplish this, the individual takes sales calls, quotes prices, enters orders and generates paperwork for shipping. This is important to the organization since providing accurate information and maintaining good relations will help maintain a strong customer base now, and in the future. Major ResponsibilitiesPrimary duties necessary to fulfill this position’s purpose include the following: 1. Provide strong customer service in responding to calls and queries from customers; serve as primary contact for select customers.2. Enter orders into the network; maintain, update, and expedite3. Run reports for Shipping; generate shipping paperwork; generate invoices; separate packets for Shipping and Stockroom.4. Complete paperwork for International Trade e.g. NAFTA Certificates, commercial invoices, SED’s, Certificates of Origin, etc.5. Mail/track invoices6. Handle miscellaneous clerical work e.g. scanning, copying, etc.7. Assist with updating Website8. Look for potential customers: internet9. Maintain/update Customer Tooling Sheet10. Oversee UPS system; make changes as needed; add new customer; update accounts; rectify bills from UPS, Fed Ex; verify accuracy11. When the shipper is out, instruct someone to prepare shipments for that day.12. Maintain technical data like heat numbers and/or serial numbers for some customers in a spreadsheet.13. Perform other duties as assigned Nature & Scope This position reports to the VP of Sales/Marketing, and interacts regularly with the Scheduler, President, and Product Engineer and Shipping. Externally, deals with customers, shipping companies and suppliers. Challenges within this role include the rising prices of stainless steel and raw materials which need to be considered when making competitive quotes. In addition, there are challenges in working with Engineering to meet the needs of the customer. To be successful, the focus needs to be on maintaining good relations with the customers while balancing the productivity needs of the organization. Knowledge/Know-How To perform this role the incumbent must have an associate degree in business, with at least three years’ experience in a clerical/high level shipping clerk role. Requires proficiency working with PC-based data systems (Excel, Assess, Word). Requires 3+ years Administrative Assistant experience, preferably in a manufacturing environment, and have worked with international shipping documentation. Must have excellent communication skills, be outgoing and well-organized. Must be attentive to detail, a self-starter, and able to deal effectively in a fast-paced environment.