Operations Supervisor

Job Title: Operations Supervisor

Location: Ashland, MA

I. PURPOSE OF POSITION: To provide front line production leadership to a manufacturing team, utilizing standardized processes as the keystone of the daily activities required to deliver business results in the areas of safety, quality, delivery, inventory, and cost. Establish a world-class manufacturing organization to support current and future challenges. This position will have direct reporting responsibility for a team consisting of hourly leads and assemblers in support of the business.


  • Provide motivational leadership and communication to all team associates to ensure understanding and attainment of Safety, Quality, Delivery, Cost, Inventory performance objectives and weekly shipments
  • Coordinate material and resource planning to ensure daily delivery and productivity goals are met along with on-time delivery and inventory targets
  • Ensure proper staffing levels, quality and quantity, to meet customer requirements and achieve productivity targets
  • Utilize, drive, and promote understanding of organizational tools and resources to ensure the delivery of business objectives and a culture of continuous improvement; Develop and implement kaizen plans, daily management, lean conversion, and countermeasures
  • Create and revise standard operational and working practices, train employees and ensure compliance
  • Ensure compliance with company policies and procedure; Take active role in safety awareness and accident prevention
  • Develop a world-class operations organization by providing training, coaching, and counseling as appropriate
  • Conduct weekly, monthly, quarterly inventory audits to ensure inventory accuracy, FiFo and ensure proper material flow
  • Incumbent will be responsible for promoting an ethics- based business culture, ensuring all associates are aware of and fully comply with UTC's Code of Ethics. This includes taking all steps necessary to foster open communications and to support UTC's compliance, business practices, DIALOG, and Ombudsman programs.


  • Reports to Operations Manager
  • Direct reports include
    • Cell leads
    • Cell Assemblers
    • Internal Relationships exist with all functional department heads and staff (i.e. Quality, HR, Finance, Sales, Marketing, Engineering, ACE Leader, Supply Chain Manager, Master Scheduler, Maintenance, Customer Service and General Management)
  • External relationship may include suppliers/vendors, Customers, and Auditors


  • For area(s) of responsibility:
    • Safety (number of OSHA Recordables)
    • Warranty PPM
    • Reworks, Scrap Internal PPM
    • On-Time-Delivery (OTD percent)
    • Month-end Past-due
    • Forecast Accuracy
    • Shipment Linearity percent
    • Labor efficiency / Productivity percent
    • Value Stream Inventory Dollars
  • Others per Annual Policy Deployment Objectives

*Education / Certifications

  • Bachelor's Degree in Engineering, Supply Chain Management, Manufacturing / Technology, or equivalent required
  • Master's degree and/or MBA preferred


  • Minimum 2 year proven shop floor operations leadership / supervisory experience in a multi-functional manufacturing environment, preferred
  • Working knowledge and advanced training in Lean manufacturing concepts and techniques with significant exposure to Kanban managed supply chain, preferred
  • Proven ability to develop and enhance a suboptimal organization including the formal development of direct reports, preferred
  • Proficient working knowledge of ERP systems (i.e. JD Edwards, SAP, Oracle etc.)
  • Demonstrated ability to lead in a rapid changing, intense, and demanding environment
  • Outstanding spreadsheet utilization skills along with proficiency in word processing and presentation software (MS Office)
  • Ability to understand and interpret blueprints and engineering specifications
  • Exceptional leadership skills including ability to drive improvements / results across departments
  • Independent with strong sense of initiative (Self-directed)
  • Ability to create a business unit roadmap for Continuous Improvement
  • Proven ability to work cross-functionally in a rapid dynamic environment

Monroe Staffing Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, color, Religion, gender, disability, veteran status, sexual orientation, gender identity, national origin or other protected classification.