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Job

Customer Service Call Center

Responsibilities for this Call Center Representative job include:

  • Handle a high volume of calls with varying degrees of questions or concerns
  • Handle and resolve complaints
  • Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken
  • Use computer system to track, gather information, and/or troubleshoot the items raised by the customer
  • Achieve productivity standards and goals set by the company while maintaining high level of customer service
  • Refer unresolved customer issues to designated call center department or supervisor for further investigation

Job Title and Description:

Customer Service Representative:

Call Center- Answer inbound Calls from Shutterfly Customers that made a purchased or are on the website.

    • Educate customer on features on products
    • Doing all in confident and professional manner. This may be the first ever the customer has made a Shutterfly purchase
    • Follow processes and use correct disclosures when applicable
    • Have to be able to effectively communicate the products offered
    • Follow all process and procedures based on the call type received
    • Take anywhere between 65-85 Calls based on their call efficiency

Qualifications:

  • High School Diploma or GED or greater
  • Must have flexibility to work rotating schedules
  • Weekends mandatory as is overtime
  • 6months of Call Center or Retail Experience
  • Candidate must be able to sit for the majority of their shift
  • Excellent verbal and written communication skills
  • Computer literate - Proficient with Email and Microsoft Word

Please Contact Ervin Lilly 704-774-9868

Monroe Staffing Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, color, Religion, gender, disability, veteran status, sexual orientation, gender identity, national origin or other protected classification.