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Job

Call Center Representative

Responsibilities for this Call Center Representative job include:

  • Handle a high volume of calls with varying degrees of questions or concerns
  • Handle and resolve complaints
  • Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken
  • Use computer system to track, gather information, and/or troubleshoot the items raised by the customer
  • Achieve productivity standards and goals set by the company while maintaining high level of customer service
  • Refer unresolved customer issues to designated call center department or supervisor for further investigation

Qualifications:

  • Candidate must be able to sit for the majority of their shift
  • Excellent verbal and written communication skills
  • Computer literate - Proficient with Email and Microsoft Word

Monroe Staffing Services is acting as an Employment Business in relation to this vacancy.